A Simple Return Policy:
We are the only company offering a 90-day money-back guarantee! No questions asked. You can try the rug in your home, if you don’t like it for any reason just return the rug to us and receive a full refund. We will even cover the shipping cost, so it is really a risk-free deal!
Simply contact us to ask for return.
Items eligible for return must be
Sent to us within 90 days of the date you placed the order.
Sent to us in the same condition that it was delivered to you.
File a return request using the form on the return a rug page, you would need your order number (invoice number) and email that was used when placing the order.
We will cover all shipping costs! Once we got your return request we send you a shipping label, all you need to do is print it and drop the item in the closest UPS store.
DAMAGED OR MISSING ITEMS
If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Please email us, using the link below.