ECO-Fine Plush Rug Pads

Product Description
Shipping, Returns and FAQ

Add the proper comfort level to your Fine Rug purchase with a plush, 100% recycled, and adhesive-free rug pad. Choose your matching rug pad by familiar shape, dimensions, and thickness—range from 1/2", 3/8", and 1/4", depending on the levels of comfort you prefer.

ECO-Fine Plush Rug Pads are engineered using 100% recycled felt. New, unused wool and thick cotton fibers interweave under extremely high compression, and heat deliver a soft, long-lasting orderless rug pad— soundproofs insulates and protects your home.

We understand the importance of preserving your Fine Rug Collection investment, which is why we have chosen an incredibly durable, adhesive-free rug-pad the will enhance and protect your Fine hand-knotted rug.

We commonly recommend replacing any rug pad every 5 to 15 years. Several factors should be taken into account when deciding the right time to replace your rug pad.

Deteriorating Grip: Commonly found in earlier years when an area rug with rug pad is continuously moved to various locations throughout the home or another home, without rerolling, packaging for each transition
Cushion Depression - Consistently higher levels of traffic, weight, and objects placed overhead.

If you have additional questions about a Fine Rug Collection Hand-Knotted rug and ECO-FINE Rug Pad, please contact a member of our design team. They will respond promptly to your request.

Free Shipping:

No matter what you buy from us, or where you live in the USA, we offer FREE shipping on all our Oriental and Persian rug collections. Easy and simple, one more reason to feel safe buying from us.

A Simple Return Policy:

We are the only company offering a 30-day money-back guarantee! No questions asked. You can try the rug in your home, if you don’t like it for any reason just return the rug to us and receive a full refund and we will cover the shipping cost back as well! This a real RISK-FREE!

Why should I buy a rug from The Fine Rug Collection?

We have been in the business for over 20 years. We pride ourselves in customer loyalty, quality inventory, and competitive pricing. Feel free to read more about us in the “About Us” section of our website.

When am I going to get the rug? When will it be shipped?

We ship all of our orders within one business day. Typical delivery time is 3-7 business days.

Which shipping provider do you use?

We deliver all of our rugs using UPS Ground Shipping.

Will get a tracking number?

Yes. You will receive your tracking number by e-mail.

If I have received a rug and I'm not satisfied with it, will I get a full refund?

Yes. We provide a 30-day money back guarantee on all of our rugs. Return shipping on us.

What is the return process, how do I get my money back?

First contact us via our 'Contact Us' page on our website. Type in 'Return' in the subject line and write a brief message describing the reason for the return. We will e-mail you a UPS packaging slip. Please package the rug carefully, using the same packaging materials as the ones it arrived in. After we receive the rug, we will inspect it for damage and refund your PayPal or Credit Card in the same amount as the payment taxes included.

If I get a defected rug, what should I do?

Please contact us on the 'Contact Us' page of our website as soon as possible. Also, we ask that you take photos of the defect and e-mail them. We will resolve each case individually.

Is your website secure?

Yes, we use high end security payment processing, SSL, and we also offer PayPal Checkout to make sure that all of your information remains securely.

Are you going to use my information in third parties?

No. We will never provide any of your personal information to third parties.

Do you have a physical showroom? Can I visit it?

Yes. We have a showroom and warehouse located in Canton, Massachusetts. You may contact us to arrange an appointment for a visit.

Do you provide rug cleaning services?

We do not currently provide cleaning services, however, we may be able to refer you to a specialist depending on your location.

Are your rugs new?

90% of them are new. The rest are not considered new because they are 10 to 30 years old- Although they have never been 'used' in the conventional sense, all of our Persian rugs are considered 'semi-antique' rugs because of their age. They are in great condition.

Are they authentic? Are they real handmade? What materials are used?

Yes! All of our rugs are 100% handmade, 100% handknotted, 100% wool, and/or silk, and cotton, woven using traditional materials. Each design is completely unique.

How long does it take to make a rug?

It depends on a couple of factors, the first being size- the larger the rug the more time it takes. The second factor is the number of knots per square inch (kpsi), which determines the quality and artistry of the carpet. For a typical 8'X10' hand knotted rug, it can take anywhere from 3 months to over 3 years to make one rug. You're really buying a piece of handcrafted art when you purchase an oriental rug.

Where do you get your rugs from? How come your rugs are cheaper?

We source our rugs from closeouts, US Customs, and partner retailers and wholesalers in the industry. We source each and every rug individually based on quality of craftsmanship and the reputation of the supplier. Although we are aware that there are fair trade considerations when purchasing oriental rugs, we have developed ways to minimize this through our suppliers over our two decades in business.

How come there is huge price differences in your rugs?

Price is dependent on size, different weave processes, materials, and artistry. Our high end rugs are made by master weavers with a lot of experience, wh pay attention to detail and produce more complex designs. These rugs have denser weaves resulting in a higher quality.

How are the rugs stored?

We store our rugs in a cool, dry, dark environment. All of our rugs are folded and rolled tediously to ensure optimal conditions. Before each shipment, we open each rug, check for defects, clean it, and wrap it in the best way possible to ensure safe and effective delivery.

Do you sell wholesale? Do you work with interior designers?

Yes and Yes! Contact us for more information.

Customer Reviews

I couldn't find a better place for Persian carpets online

I got a great Persian Heriz rug from Fine Rug Collection for the lowest price I could find. I also talked with them on the phone because I had a few questions about the colors. The 30-day money back guarantee made my purchase really easy - and I just love the rug.
Thanks guys!

Shelli Nilson

Millville, NJ

The best place to buy Oriental rugs online

At first I was very skeptical buying a rug online without being able to see it for its true patterns, colors and quality. I am glad that I took the chance to buy my new rug here. The quality of the rug was beyond what I expected and the colors and patterns were true to the photos. I will definitely return to buy Oriental rugs from Fine Rug Collection.

Robert Daniels

Stockton, CA